FAQs

1. How long does shipping take?
Orders are processed within 1–3 business days. Due to high demand, shipping typically takes 7–15 business days depending on your location.

2. Why is my order taking longer than expected?
As we work with global suppliers, shipping times may vary. Delays can occasionally occur due to customs, holidays, or high order volume.

3. Will I receive tracking information?
Yes! Once your order has been shipped, you’ll receive an email with your tracking number.

4. Can I cancel or change my order?
Orders can be modified or canceled within 12 hours of placing them. After this window, your order may already be in processing.

5. What if my item arrives damaged, defective, or wrong?
Please contact us within 7 days of delivery with photos, and we’ll arrange a replacement or refund.

6. Do you accept returns?
Due to the nature of our products, we only accept returns for damaged or defective items. We do not accept returns for change of mind.

7. Do you offer refunds?
Refunds are issued for damaged, defective, or incorrect items. If approved, refunds will be processed back to your original payment method.

8. Do you ship internationally?
Yes, we ship worldwide. Shipping times may vary depending on your country.

9. How can I contact support?
You can contact us via email, and our support team will respond within 24–48 business hours.